Refund policy

At Fuzziebit, we take great pride in creating personalized, custom-made products for each of our customers. Because all of our items are made to order, we do not accept returns or exchanges once the order has been placed.

Please double-check your order details before confirming your purchase to ensure everything, including embroidery design, size, and color choices, are exactly how you want them. If you have any questions or need assistance with your order, please feel free to reach out to us prior to purchase.

If you receive an item that is defective, damaged or the wrong item was shipped, please contact us immediately at hello@fuzziebit.com. We will work quickly to address any issues and ensure that you're fully satisfied with your custom piece. Please include photos of the item and packaging when contacting us, so we can resolve the issue as efficiently as possible.

We value your business and want to ensure that every customer is happy with their Fuzziebit experience. Thank you for your understanding and for supporting our small business!